TECHNICAL SUPPORT

We're here to help you through online and phone assistance.

Epilog Technical Support has temporarily suspended our Live Chat and Web Ticketing operations to focus our Technical Support resources on our phone and email operations. Please get in touch with support either by phone or email tech@epiloglaser.com

Looking for help with your laser system?

There are many easy ways to contact our
Technical Support Team:

Search for the answer in our Knowledge Base
Submit a service ticket that can be tracked online.
Call +1 (303) 215-9171
Email tech@epiloglaser.com
Screen Share Support: Click here if a technician has provided you with a Session Code.

Contact our Applications Lab:

Click here or call us +1 303-277-1188. We'll work to answer your questions. Once we've determined laser testing is in order, samples can be submitted for testing.

To help us test, we'll ask you to send us:

A brief description of shape, size and location of mark.
Graphics or logos are welcome, just make sure they're of high resolution.
A few extra blanks (if possible) to fine tune the application.
We'll put together an extensive report to send back with your parts that discusses the techniques we used to mark the parts, our machine recommendation, and much more.