Online Platforms Terms of Service

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of these Terms and Conditions:

• Account means a unique account created for You to access our Service or parts of our Service, including accounts managed through Azure Active Directory for Portal access.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Epilog Corporation, 16371 Table Mountain Parkway, Golden, CO 80403, United States.
• Country refers to: Colorado, United States.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
• Goods refer to the items offered for sale on the Shop.
• Orders mean a request by You to purchase Goods from Us.
• Portal means the Epilog Portal, a web-based platform that provides Epilog Laser customers and distributors with access to machine information, documentation, support case management, order tracking, technical resources, and account management tools.
• Service or Services refers collectively to Shop and Portal, or individually as the context requires.
• Shop refers to the Epilog Laser ecommerce website, accessible from shop.epiloglaser.com.
• Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Services.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Epilog account provides unified access to both the Shop and Portal through Azure Active Directory. When You create an account with Us, You must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account.

To create and maintain an account, you must:

• Provide accurate and complete information
• Be 18 years or older or have legal guardian consent
• Maintain current contact and account information

Portal Access Requirements: While all customers can create an account to use the Shop, access to the Portal is limited to authorized Epilog customers and distributors. Portal access is granted based on your customer or distributor status and provides access only to information related to your own machines, orders, and support cases.

You are responsible for safeguarding the password that You use to access the Services and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not:

• Use as a username the name of another person or entity or that is not lawfully available for use
• Use a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization
• Use a name that is otherwise offensive, vulgar or obscene
• Share your account credentials with unauthorized persons

You must:

• Ensure information you provide is accurate and current
• Notify us promptly of any changes to your account information
• Report suspected unauthorized access to your account immediately

By placing an Order for Goods through the Shop, You warrant that You are legally capable of entering into binding contracts.

If You wish to place an Order for Goods available on the Shop, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that:

• You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and
• The information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order
• If fraud or an unauthorized or illegal transaction is suspected

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy (Section 7).

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

We are constantly updating Our offerings of Goods on the Shop. The Goods available on Our Shop may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Your use of the Services is subject to our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you consent to the collection and use of your information as described in the Privacy Policy.

For questions about our privacy practices, please contact: privacy@epiloglaser.com.

Our Services may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. EPILOG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Services or 100 USD if You haven’t purchased anything through the Services.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Services, third-party software and/or third-party hardware used with the Services, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

EPILOG SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

You may request account termination at any time by:

• For Shop accounts: discontinuing use of the Service
• For Portal accounts: requesting account deletion within the Portal

Upon termination, your access will be revoked and data may be deleted per our Privacy Policy.

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if:

• You breach these Terms or our Acceptable Use Policy
• Your account becomes inactive for an extended period
• Required by law or for security reasons
• You are no longer an authorized Epilog customer or distributor (Portal only)
• Fraud or unauthorized or illegal activity is suspected

Upon termination, Your right to use the Services will cease immediately.

You represent and warrant that:

• You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and
• You are not listed on any United States government list of prohibited or restricted parties.

These Terms and Conditions may have been translated if We have made them available to You on our Services. You agree that the original English text shall prevail in the case of a dispute.

If you have any questions about these Terms and Conditions, You can contact us: