Fast-Fix Jewelry & Watch Repairs, Denver
Fast-Fix Jewelry in Denver uses an Epilog laser for fast on-site repairs and custom engraving.
For Doug Smith, owner of Fast-Fix Jewelry & Watch Repairs in Denver, personalization isn’t just an add-on, it’s a core part of the business.
With two locations in Cherry Creek and Park Meadows, CO, Fast-Fix stands out by offering something many competitors can’t: on-site jewelry and watch repair, often completed while customers wait. But beyond repairs, the team has built a reputation around custom work by designing, creating, and engraving meaningful, one-of-a-kind pieces.
Turning Personalization into a Growth Engine
From engagement rings engraved with meaningful dates to custom charms and pendants, Fast-Fix thrives on helping customers tell their stories through jewelry. Their work spans a wide range of materials, including gold, silver, glass, and even wood, requiring both precision and flexibility.
With their Epilog system, the team can:
- Store and reuse material settings for consistent results
- Quickly switch between different materials and applications
- Maintain efficiency across both one-off and high-volume jobs
“The ability to save parameters and pull them up again and again is incredibly useful.”
– Doug Smith
Speed, Precision, and Ease of Use
For Fast-Fix employees, the transition to Epilog has been a game changer.
From engraving watch backs to creating intricate custom pieces, the system delivers:
- Improved interface and usability
- High precision and repeatability
- Flexible engraving depth, from light marking to deep engraving
Streamlining Production and Scaling Up
Before switching to Epilog, the Fast-Fix team faced time-consuming workflows where every job required re-measuring and setup, even on repeat items.
Now, with template-based workflows and stored settings:
- Repeat jobs are faster and more efficient
- Large orders, like hundreds of engraved tumblers, are completed with ease
- Staff can focus more on creativity and customer service
Seamless Integration with Creative Tools
One of the biggest advantages for Fast-Fix was Epilog’s compatibility with the design software they already use.
Rather than forcing a new workflow, Epilog fits right into their existing process, eliminating unnecessary learning curves and keeping production smooth.
Expanding Opportunities with Customization
By adding laser engraving capabilities, Fast-Fix hasn’t just improved operations, they’ve expanded their business.
- Increased sales to existing customers
- Opened new revenue streams in personalization
- Strengthened their competitive edge against larger retail chains
“We’re really excited to continue pushing into personalization and customization, that’s where we shine.”
– Doug Smith
