| Checking the Status of the Network Connection:
You can check the current status of the network connection in Windows. This status can help to determine what the issue may be. To check a network connection status:
1. Click the Windows “Start” button and choose “Control Panel”.
2. Right click “Network Connections” in Control Panel to view the network connections.
3. Right click the LAN connection that is associated with the Epilog Laser and choose “Status” from this menu.
The current LAN connection status will be displayed in the open window and when connected, should read “Status: Connected."
If you see the following:
Limited or No Connectivity - There is most likely an IP address conflict that is causing the issue and portions of this article will address possible solutions.
Network Cable Unplugged - A cable is unplugged or the laser is turned off. Check the connection of the crossover cable to both the computer and the laser, making sure both ends are securely in place and properly connected.
Confirming the correct IP address is being used for the Network Connection
When establishing a network connection to the Epilog laser using the crossover cable, the network adapter on your computer was configured with an IP address that is different from the IP address in the laser. The IP addresses used in the manual will be used as examples in this section.
IP Address Examples from Manual:
Laser IP 192.168.3.4
Network IP 192.168.3.3
Please Note! – Earlier in this document we had you check to make sure the IP address from your laser was the same as the Printer Port. For this portion of the article we need to ensure your Network IP address is different from the IP address of your laser. We point this out because some users are not familiar with setting up IP addresses, and it can sometimes be confusing as to which IP address needs to be the same and which needs to be different.
To check and ensure the IP address of your network adapter is within the same string as the Epilog laser, follow these instructions:
1. Click the Windows “Start” button and choose “Control Panel”.
2. Double click the “Network Connections” icon to open Network Connections.
3. Right click on the “LAN” connection and choose “Properties” from the right click menu.
4. In the “Local Area Connection Properties” window, highlight “Internet Protocol TCP/IP” and then click the “Properties” button below it.
After clicking on “Properties” you will have two options: “Obtain IP Address Automatically” and “Use the Following IP Address." You will want to make sure that “Use the Following IP Address” is selected.
The setting should read something like this:
IP: 192.168.3.3 - The last digit in this string must be different than the last digit of the IP address that you recorded from your laser.
Subnet Mask: 255.255.255.0
Default Gateway: 000.000.000.000
Once you have ensured the IP address in the Network Connection is set properly, click Okay and close out any additional open windows
Pinging the Laser
You may try to “Ping” the Epilog laser to check and see if a network connection has been established. When pinging a device on the network, a signal is sent from the computer to the device and is then responded to by that device. This indicates the host computer is able to communicate with the device connected to the network.
Checking the connection by pinging the Epilog laser will indicate an IP address string match between the Epilog Laser and the host computer.
To “Ping” the Epilog Laser:
1. Click the Windows “Start” button and choose “Run” in the Start Menu.
2. In the Run Dialog Box, type CMD (no quotation marks), and then click “OK."
3. The DOS window will open and a blinking DOS prompt will be visible.
4. At the DOS prompt type “ping [IP address] and hit “Enter”
Example: If the IP address of the Epilog Laser is 192.168.3.4 you would type: Ping 192.168.3.4
Don’t forget to put a space between “Ping” and the IP address and do not use quotation marks.
If the connection is made, your screen should read as shown below:
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.
U:\>ping 192.168.3.4 Pinging 192.168.3.4 with 32 bytes of data:
Reply from 192.168.3.4: bytes=32 time=35ms TTL=64
Reply from 192.168.3.4: bytes=32 time=6ms TTL=64
Reply from 192.168.3.4: bytes=32 time=2ms TTL=64
Reply from 192.168.3.4: bytes=32 time=23ms TTL=64
Ping statistics for 192.168.3.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 2ms, Maximum = 35ms, Average = 16ms
U:\>
Your screen may appear slightly different but as long as there are four “Reply” lines with no lost packets, then a network connection from the computer to the laser has been established. If you do not receive four “Reply” messages, and get either a “Connection Timed Out” or “Host Unreachable” message, your connection with the Epilog Laser is not established.
If this is the case, please contact our technical support team at tech@epiloglaser.com or call 303.215.9171.
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