Share your Epilog Laser experience with us!

Our customers are our highest priority - from your very first phone call to well after your machine is up and running. We strive to provide each and every Epilog Laser owner with the highest level of courtesy and service.
Did you have a positive experience with Epilog Laser? Or perhaps you received above-and-beyond assistance from our tech support team? We want to hear about it! Please complete this form and share your experience with us.

Below are just a few things our customers are saying...


	"I have had a Mini for two years now. Wonderful machine!! On four or five occasions I have needed to discuss an aspect with your technical service staff. I found them universally easy to reach, very knowledgeable, and able to put us on the right track quickly Well done!" *Stan Booth*
	"Being retired and on a limited budget, I took a chance and bought an Epilog Mini 18 on eBay. It arrived in fair condition but wouldn't work properly. The home position sensor was out of adjustment and there was a missing magnet, but in just a little time you folks had me up and running. It was a chance that paid off. I will definitely buy new and bigger as soon as I get going with my business!" *John Minch*

	I've had my laser for four years and have enjoyed it a lot. It started giving me difficulties, but your technical support team has been wonderful. They have walked me through every process and made sure I got everything right. I'm a senior with limited education and your team made me feel confident that I could get get my system running. If I can do it, anybody else can too. I know your technical support team will make my laser enjoyable once more." Mary Walker

	"I purchased my Mini 24 about two years ago. In that time I've had two occasions to call tech support. The first time was entirely user error. The second occasion was a minor mechanical issue. In both incidents, the people on the tech support line were courteous, helpful and very patient. In this day and age when mediocre customer services is the norm (and the customer is glad to receive that much help), your tech support team has shown an outstanding level of professionalism. Please let everyone on your tech support team that they are doing an outstanding job and to keep up the good work." Ryan Pridgeon

	"My new Epilog Laser Mini has been in my possession for three days - during this time I've accomplished things that would haven have taken me weeks without it. It's a fantastic machine! The support (information, training, etc.) I got from your Norwegian distributor was outstanding. Thank you very much!" Olav Bergflodt

	"I can't say enough about the tech support I consistently get from Epilog. Anytime I have a problem, it's fixed right away with their help. As far as parts, where else can you have your parts shipped overnight at no extra cost? Epilog keeps my machine (and my business) running the best it can. You can't get this kind of service from a Chinese manufacturer!" *Brian Chaltry*

"I just wanted to thank you folks for the great service. We have a 40-watt Legend, in use eight or nine hours a day for more than four years. Much of it vector cutting 3/8 acrylic. I push this machine hard and it has preformed better than I ever could have imagined. It paid for itself in the first month. You are always very quick and hassle free. This machine was the best thing I ever invested in. This is truly a rags to riches story. " Steve Smith

"I want to thank you for helping me with my Epilog engraver print problem. I have to say that usually, I do not like to call for technical support. Today, you normally get India where you have the communication problems with the VOIP phones and the language accent. It was, however, a pleasure working with you. I know that when I call Epilog, I am going to get someone on the phone that knows what they are talking about. Epilog has, without a doubt, the best service department I have dealt with in a very, very long time. The USB port on the engraver must have had a problem because switching it from USB to the Ethernet cable seems to have been the fix. Please feel free to forward this to your head of the service department. I do want them to know to always keep Epilog's service department here and do not outsource it ever. You're doing a great job!" Dan King


	"I would like to share a story about exceptional service. A company that went above and beyond. This company is Epilog Laser, and equally important recognition for my sales rep, Tom Doran. My story starts out with the purchase of one Epilog Legend 36 EXT 75-watt laser. We received it and were so impressed we quickly purchased another. Shortly after we started having minor problems with the first laser we purchased. We did what everyone does - call tech support. Tech support and Tom Doran made sure we were never down long. Even with their tireless efforts, we were still having problems that could not be duplicated at the shop even with them using our old parts. We limped through for a while and instead of having us fixing machines time and time again, Epilog and Tom Doran did the unexpected. They replaced both of my machines with brand new ones. They paid for shipping and had people here to unload, set up and repack my machines. At this same time I was having trouble with my diamond scratch engraver. This engraver is 12 years old, but styles have not changed much, just software. I was told to build a crate and ship it to them. They would fix it and send it back quickly. Four weeks pass and I finally get the engraver back. To my surprise, it does not work. By now my crate is destroyed from the shipping and I am told to build another and send it back to them to fix it. After dealing with this company and being without a machine going on two months, I was getting frustrated. Over a telephone conversation I mentioned what Epilog is doing for me. I was told that if a company would do that for me then I should buy all my machines from them. So that is what I will do!" Jason Zoucha
	"Thanks for the fast service on the mother board! After getting it yesterday I called tech and they walked me through the new address and I was up and running. Thanks again for everything - it must be great to work for a really good company like Epilog. Best Investment I ever made in my 35 years in the trophy business." Dana Hayes

	"I bought a Legend 24 in 2003. I've had occasion to call the tech services department maybe a dozen times since then for one thing or another, and each time I am treated like gold. Every technician I have dealt with has exhibited both competence and patience, although one technician in particular, Dan, deserves really high praise for his ability to patiently step me through each procedure to effect repair. I am always pleasantly surprised by Epilog's policy of going that extra step in customer care. I want to buy a new laser engraver--improvements have been made, newer models fix some of the problems that have been an issue for me, some fancier bells and whistles, etc., so I've been looking around at the different models available from the various manufacturers and talking to other owners. Here's what I've learned: 1. No one treats their customers as good as Epilog does. 2. No one has a service policy that compares to Epilog's (warranty coverage and length, focus tool use, overnighting, etc.) 3. No one has a tech department that even begins to compare for: a. response time b. one-on-one step-by-step help c. broad-based knowledge of equipment and materials I was talking to one of the reps from another manufacturer the other day--they call from time to time to see if I'm 'in the market'--and he urged me to seriously consider his machine. I described my last several encounters with Epilog's tech department, then asked him if he could assure me such consistently high-quality service from his company's tech services. He was very quiet for a very long time while he tried to think of a way to say "no, but..." without losing my interest. He could not. Thanks again!" Donna Delaney

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